FAQ

emart24 Loyalty Programme is a rewarding membership programme that is designed in appreciation of our loyal customers. The objective of introducing the emart24 MY Mobile App is to provide a convenient and rewarding experience for our loyal customers where you can collect points while making purchases in our stores or mobile app and subsequently, redeeming more rewards from the points you’ve earned. The emart24 MY Mobile App also provides members with exclusive privileges, deals, gaming experience and store locator.

Upon signing up as a member in emart24 MY Mobile App, you will be able to collect points while making purchases, receive membership communications about the Mobile App and rewards, monthly specials, and promotions.

You can download the app from Google Play Store or Appstore by searching “emart24 MY”.

Yes, you can. As long as you registered with a Malaysian number (+60).

You can collect points by making purchase in any emart24 outlet in Malaysia and through the mobile app. For in store purchases, you have to show the QR Code in your Mobile App to our cashier counter before making payment. For online purchases, you will automatically collect points with after you completed the transactions. Every ringgit spent is equivalent to 10 point (RM1 = 10 point).

All products are entitled for points collection except:

• Tobacco
• Reloads of mobile phone prepaid, game point, bill payments and other services
• Any items redeemed via points, vouchers or coupons
• Free gifts
• Take-away plastic bags at the counter

Points collected can be used to redeem Reward/Voucher via the Mobile App. Click “Redeem Now” button on the Reward/Voucher that you wish to redeem. After successful redemption, the Reward/Voucher will be available under “Reward/Voucher” Page. You may then proceed to any participating emart24 outlets or mobile app to redeem the reward/voucher, subjected to Terms & Conditions as stipulated on each reward/voucher.

Yes, points collected must be redeemed by the end of the 31st of December every year. For example, total points collected from January – December are (5,500 points), 500 points will be expired by 31st December. However, all members are eligible to carry forward a maximum of 5,000 points only to next year.

Points earned are based on the total amount settled in each purchase. For example, if you spend RM6.50 for a certain purchase (60 points will be earned). Another example if you spend RM11.80 for a certain purchase (110 points will be earned) instead.

You may still earn points by showing your Member QR Code to our cashier for scanning. Take note that it will not reflect to your device immediately until the system is back to normal to update your current points.

Unfortunately, for all instore points collection will need to be done within the cashier POS system at the moment. Self-checkout kiosk will not be able to recognize any membership account for points collection or redeem vouchers for now, due to security concerns. Hope for your kind understanding.

Unfortunately, points are not exchangeable for cash.

No, points collected are not transferable among members.

Unfortunately, all members must show their QR Code in emart24 Mobile App to the cashier while making their purchases in order to be eligible for points collection. Failure to do so, points will not be awarded for that particular transaction.

No. Only one coupon or voucher is allowed to be used in one transaction at a time.

Kindly contact us at customercare@emart24.com.my with the following information (Name, Account No., Contact No.) and we will have representative to assist you further.

Firstly, are points collections should be reflected within the next 24 hours in the account after purchases. In the event, that if the points are not reflected after 24 hours, kindly contact us at customercare@emart24.com.my for our further understanding.

Yes, you can login to different devices with your account, but it will auto-logout the old device instead. You can login your membership account on one device at the same time.

If your mobile device is lost or stolen, kindly follow these steps to temporary freeze your emart24 MY membership account.

Alternatively, you can also login to emart24 MY Mobile App with your new device and your old mobile device will be automatically signed out.

If you wish to deactivate your account, you will not be able to enjoy all the members’ benefits anymore. Please send your request through customercare@emart24.com.my and answer a few securities question for verification purposes before we proceed to deactivate your membership account.

Please note that the deactivation process is irreversible. If you would like to reactivate your membership account again, we won’t be able to do that for you anymore. Hence, you would need to sign up for a new account in future if you would like to re-join the emart24 membership account again.